FAQ'S
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ACCOUNT QUESTIONS
How do I sign up for a new account?
You can sign up for a new School Device Coverage account here.
Where do I get the password for my account?
You will set up your own password when you sign up for a new account. If you are a returning customer you can change your password under your account details.

If you cannot remember your password, that’s okay! You can reset your password here.
CLAIMS QUESTIONS
How do I file a claim?
You must have an account and an active order for insurance to file a claim.

You can file a claim by logging into your School Device Coverage account here.

If you cannot file a claim on an order, the order might not have been paid for, or there could be an outstanding claim still processing for the order.

After your claim is filed, you will receive instructions on how to complete your claim.
What do I do if my device is damaged?
After your claim is filed, you will receive instructions on how to complete your claim. Please follow the instructions you receive, as every district has different instructions.

Some devices will need to be dropped off at the school library, the tech center at your school, or at the repair facility, and some devices may need to be mailed in for repair. If your device needs to be mailed, a box will be sent to you.

You can always refer back to your claim instructions under the claim details in your account.
How long does it take to receive my claim payment?
After a claim has been filed for loss or theft, it will usually take about 5 to 7 business days to process the claim. A check will be released shortly after.
If my device is lost or stolen, do I need to file a police report?
Yes. If your device is lost or stolen, on or off school property, please file a police report. You will need to file a police report within 5 days of the incident in order to file a claim.
Do I need to submit a repair estimate when filing for damage?
No. We simply need a description of the damage when you file your claim. The device will be evaluated by the facility responsible for the repair and they will determine the needs for the repair.
Is there a limit on the number of claims a family may file on a device per year?
No. There is no limit on the number of claims that can be filed. Some students have multiple claims and some students never have a claim. That's the nature of insurance.
COVERAGE QUESTIONS
Is the insurance premium a one-time payment, or a monthly recurring charge?
The insurance premium is a one-time payment for the entire coverage term. No monthly recurring charges.
How does SDC determine the replacement cost for the device?
We don't determine the replacement cost. The school district provides a replacement to you and we reimburse the district for the device.
Is my device covered by my homeowners policy?
You will have to check with your homeowners insurance to see whether your device is covered by their policy, as well as any deductibles that may need to be paid for coverage.
Are there riders or endorsements?
No.
Can I cancel my coverage?
Yes. You may cancel your insurance order for a free refund within ten (10) days of purchase as long as no claims have been filed
How can school administrators obtain coverage for their school or district?
Please email us at sales@schooldevicecoverage.com. We would be happy to speak with you about coverage.
Do you have an underwriter?
Yes. We provide this insurance coverage through The Continental Insurance Company.
Do warranties provide the same coverage?
No. Warranties generally do not provide protection against accidental damage, loss or theft. Warranties typically cover manufacturer defects.
Can my insurance premium increase if I file a claim?
No. Your premium is paid once and is fixed for the entire coverage term. We determine coverage based on the entire school district, not individuals, so your individual coverage cost will not go up.
Can I cancel my coverage after I file a claim?
No. Coverage can only be cancelled within ten (10) days of purchasing your insurance coverage as long as no claims have been filed.
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