How do I sign up for a new account?
You can sign up for a new School Device Coverage account here.

Where do I get the password for my account?
You will choose your own password when you sign up for a new account. If you are a returning customer, you can change your password under your account details.

If you cannot remember your password, that’s okay!

You can reset your password here.

How do I file a claim?
You must have a School Device Coverage account and an active order for insurance to file a claim.

You can file a claim by logging into your School Device Coverage account and clicking the "claim here" button for your order.

If you cannot file a claim on an order, the order might not have been paid for, we do not have a valid serial number for the device, or there could be an active claim still open for the order.

After your claim is filed, you will receive instructions on how to complete your claim.

What do I do if my device is damaged?
After your claim is filed, you will receive instructions on how to complete your claim.

Please follow the instructions you receive, as every district has different instructions.

Some devices will need to be dropped off at the school library, the tech center at your school, or even at the repair facility itself, and some devices may need to be mailed in for repair. If your device needs to be mailed, a box will be provided.

You can always refer back to your claim instructions under the claim details in your account.

Is a scratch considered damage?
No, cosmetic damage is not considered damage. School Device Coverage does not cover any damage that does not interfere with the normal use and functionality of the device, or any loss or damage resulting from general wear and tear.

Can a claim be filed for any mechanical failure?
Our standard policies do not cover any mechanical failure that is not related to accidental damage. However, our ADP+ coverage does protect against any mechanical failure, excluding failures due to normal wear and tear. Your policy details should clearly state whether or not you have ADP+ coverage.

How long does it take to receive my claim payment?
After a claim has been filed for loss or theft, it will usually take about 5 to 7 business days to process the claim. A check will be released shortly after.

For damaged claims, payment will be released after the invoice for the repair is received.

If my device is lost or stolen, do I need to file a police report?
Yes. If your device is lost or stolen, on or off school property, please file a police report. A police report dated within 5 days of the incident is required to complete a loss or theft claim.

For devices stolen from a vehicle, proof of forced entry is required.

Can a claim be filed for a device intentionally kept by a student?
No. School Device Coverage does not offer protection for devices that are willfully not returned to the district by any student to whom a device was issued.

Do I need to submit a repair estimate when filing for damage?
No. We simply need a description of the damage when you file your claim. The device will be evaluated by the facility responsible for the repair and they will determine the needs for the repair.

Is there a limit on the number of claims that can be filed during a coverage term?
No. There is no limit on the number of claims that can be filed during the coverage term. Some students have multiple claims and some students never have a claim. That's the nature of insurance.

Can I file a claim for my charger?
It depends on the policy offered by your school district. Your policy details should clearly outline whether chargers are covered or not. If you have questions about your policy, please feel free to reach out to us.

Please note: If charger coverage is specifically noted in the purchased coverage plan, then the limit is one charger repair or replacement per insurance purchase.

Is the insurance premium a one-time payment, or a recurring charge?
The insurance premium is a one-time payment for the entire coverage term and is collected at the onset of coverage. No recurring charges.

How does SDC determine the replacement cost for the device?
We don't determine the replacement cost. The school district provides a replacement to you and we reimburse the district for the device.

Is my device covered by my homeowners policy?
You will have to check with your homeowners insurance to see whether your device is covered by their policy, as well as any deductibles that may need to be paid for coverage.

Are there riders or endorsements?

How can school administrators obtain coverage for their school or district?
Please email us at We would be happy to speak with you about coverage.

Do you have an underwriter?
Yes. We provide this insurance coverage through The Continental Insurance Company.

Do warranties provide the same coverage?
No. Warranties generally do not provide protection against accidental damage, loss or theft. Warranties typically cover manufacturer defects.

Can my insurance premium increase if I file a claim?
No. Your premium is paid once and is fixed for the entire coverage term. We determine coverage based on the entire school district, not individuals, so your individual coverage cost will not go up.

Can I cancel my coverage?
Yes. You may cancel your insurance order for a free refund within ten (10) days of purchase as long as no claims have been filed

Can I cancel my coverage after I file a claim?
No. Coverage can only be cancelled within ten (10) days of purchasing your insurance coverage as long as no claims have been filed.

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