Frequently Asked Questions

What do I do if my device is damaged?

File a claim online and follow the claims instructions that are provided once the online claim is submitted.

How do I file a claim?

Bring up your policy on the claims page by providing your email address and the password that was emailed to you when you submitted the application for your device. Follow the instructions on that page to file a claim.

After I file a claim for loss or theft how long does it take to receive payment?

Usually within 5 to 7 business days after you pay any applicable deductible.

If my device is stolen do I need to file a police report?

If your device is stolen please alert the school first. The requirement of a police report can vary from district to district.

Do you cover devices that are stolen outside of school?

Yes. We cover loss and theft outside of your school.

How do you determine the replacement cost for the device?

We don't determine the price. The school district provides the replacement cost.

Do I need to get a repair estimate with my claim forms?

There's no need to get an estimate. Our authorized repair center takes care of everything.

Is my device covered by my homeowner’s policy?

Your device may be covered, but it is not advisable to file a claim with them due to higher deductibles and the potential impact on your premium.

Are there riders or endorsements?


Can I cancel my policy?

You may cancel your policy for a full refund within ten (10) days of purchase.

How can school administrators get coverage for other schools?

Please email us at

Do you have an underwriter and what is their rating?

We provide this insurance coverage through Navigators Insurance Company an A.M Best A rated carrier.

Do warranties provide the same coverage?

Warranties generally do not provide protection against accidental damage, loss or theft. Warranties typically cover manufacturer defects.

Can my premium increase if I file a claim?

No, your premium is fixed for the entire school year. We price coverage for the entire school district not individuals.

If I file a claim can my policy be cancelled?


What is my deductible?

Log in to the policy page to view the details of your policy. Your deductible depends on the plan you had purchased.