You will choose your own password when you sign up for a new account. If you are a returning customer, you can change your password under your account details.

If you cannot remember your password, that’s okay!

You can reset your password here.

After your claim is filed, you will receive instructions on how to complete your claim.

Please follow the instructions you receive, as every district has different instructions.

Some devices will need to be dropped off at the school library, the tech center at your school, or even at the repair facility itself, and some devices may need to be mailed in for repair. If your device needs to be mailed, a box will be provided.

You can always refer back to your claim instructions under the claim details in your account.

No, cosmetic damage is not considered damage. School Device Coverage does not cover any damage that does not interfere with the normal use and functionality of the device, or any loss or damage resulting from general wear and tear.

Our standard policies do not cover any mechanical failure that is not related to accidental damage. However, our platinum plus coverage does protect against any mechanical failure, excluding failures due to normal wear and tear. Your policy details should clearly state whether or not you have platinum plus coverage.

After a claim has been filed for loss or theft, it will usually take about 5 to 7 business days to process the claim. A check will be released shortly after.

For damaged claims, payment will be released after the invoice for the repair is received.

Yes. If your device is lost or stolen, on or off school property, please file a police report. A police report dated within 5 days of the incident is required to complete a loss or theft claim.

For devices stolen from a vehicle, proof of forced entry is required.

No. School Device Coverage does not offer protection for devices that are willfully not returned to the district by any student to whom a device was issued.

No. We simply need a description of the damage when you file your claim. The device will be evaluated by the facility responsible for the repair and they will determine the needs for the repair.

No. There is no limit on the number of claims that can be filed during the coverage term. Some students have multiple claims and some students never have a claim. That's the nature of insurance.

It depends on the policy offered by your school district. Your policy details should clearly outline whether chargers are covered or not. If you have questions about your policy, please feel free to reach out to us.

Please note: If charger coverage is specifically noted in the purchased coverage plan, then the limit is one charger repair or replacement per insurance purchase.

We don't determine the replacement cost. The school district provides a replacement to you and we reimburse the district for the device.

You will have to check with your homeowners insurance to see whether your device is covered by their policy, as well as any deductibles that may need to be paid for coverage.

No.

Please email us at sales@schooldevicecoverage.com. We would be happy to speak with you about coverage.

Yes. We provide this insurance coverage through The Continental Insurance Company.

No. Warranties generally do not provide protection against accidental damage, loss or theft. Warranties typically cover manufacturer defects.

No. Your premium is paid once and is fixed for the entire coverage term. We determine coverage based on the entire school district, not individuals, so your individual coverage cost will not go up.

Yes. You may cancel your insurance order for a free refund within ten (10) days of purchase as long as no claims have been filed

No. Coverage can only be cancelled within ten (10) days of purchasing your insurance coverage as long as no claims have been filed.